(Clareon) | Refund Policy

At Clareon, customer satisfaction is our top priority. We offer a fair and flexible return policy that reflects our commitment to quality and trust.

  1. Return Within 3 Days:

If you are not satisfied with your purchase, you may request a return within 3 days of receiving the item, provided it is unused, in its original condition, and sealed in its original packaging.

  1. Non-Returnable Items:

We do not accept returns for:

  • Opened or used items.
  • Discounted or promotional items.
  • Custom-made or personalized products.
  1. Return Process:

Please follow these steps:

  1. Contact us at info@clareonscents.techforge.site or via the “Contact Us” page.
  2. Provide your order number and product images if necessary.
  3. We will review your request and respond within 48 hours.
  1. Refunds:
  • If approved, your refund will be issued to the original payment method within 7–14 business days.
  • Shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
  1. Exchanges:

We offer exchanges if the item is defective or incorrect, provided we are notified within 48 hours of delivery.